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Frequently Asked Questions
Essentials Egypt sells genuine streetwear in Egypt.
We feature top global brands.
Every item is original and trustworthy.
We deliver safely in your area, so you can shop with ease.
Are your products authentic?
Absolutely! Authenticity depends on the type of product, and we’re open about it.
We sell two types of products:
1️⃣ 100% Original (Authorized Authentic)
These brands are unique. They come straight from trusted suppliers.
- Essentials Fear Of God
- Sprayground
- Cactus Jack
- Stussy
- Crocs
- Nike
These items are identical to what you’d buy from official retail stores.
2️⃣ Unauthorized Authentic (UA)
Unauthorized authentic items mean:
- Same factories or materials
- Same designs and construction.
- No official retail authorization.
- No retail price inflation.
The product is genuine in quality and build. Still, it’s not sold via the brand’s official retail channel. This allows us to offer premium pieces at a fraction of the retail price.
UA items have clear labels and appropriate prices. We never sell counterfeit or low-grade replicas.
Shipping take from 2 to 5 weeks, but you get authentic pieces for fraction of the price. We get your piece from trusted suppliers across Africa in our network.
Refund & Exchange Eligibility
Refunds or exchanges apply only in these cases:
- The item received is different from the item ordered, or
- The item arrives damaged or defective
Report the issue right away when you receive the delivery. Include clear photos or videos for verification. If your case is eligible for returns, we will process it to your card within 7-14 days.
Very.
We respond via:
- Instagram DMs
- Email
No bots. No ignoring messages.
What if the size doesn’t fit me?
We help you choose the correct size before ordering:
- Detailed size charts
- Fit advice per brand
- Direct chat support
We don’t have Cash on Delivery.
Our suppliers secure your items on demand.
We confirm your order and reserve your piece as soon as you pay online.
Once you make your payment, you’ll get a confirmation and tracking info.
If your item arrives damaged or isn’t what you ordered, you’re covered.
You can ask for a replacement or a refund.
Because we operate with:
- Clear sourcing transparency
- Real post-purchase support
- Zero fake marketing claims
- original or UA products only
We don’t overpromise. We deliver exactly what we say.
Authenticity Guarantee for original products or your money back.